CCM

CUSTOMER COMMUNICATION MANAGEMENT

CCM, with its most basic definition, is trading, acquiring customers, protecting the benefits of the customer and with the aim of generating a greater profitability, is to is to build a thriving bond between the customers.

That’s why the succeeding organizations are always looking for the ways to enhance their abilities of interacting with its customers efficiently, properly, simply and in a way in which they can provide the customer pleasure.

In order to provide the total Customer Communication ability, enterprises shall integrate their business processes and use its information resources (no matter how these processes and informations are scattered) to boost the profitability and customer pleasure.


We, Digital PLANET, as the innovative leader in Turkish Market, represent the Total Customer Communication Management Systems which is capable of providing the opportunity of concurrent access to the most scattered datas and moreover, enables these informations to communicate in a customer-oriented way as personalized product and services over digital channels.

Customer Orientation

To give an example, widely used telephone invoices of late years, credit card bills, assurance policies, customer letters; CCM provides the feature of converting all types of your enterprise documents into a marketing document.

Assuming each banking statement or invoice created, is oftenly read by the receivers elaborately and if we think about the number of dwellings they are reached to, it would be wise to convert that foregoing document into a marketing document. Because, if we see it as a circulation of thousands of hundreds, the importance of it arises more clearly.

Channel Orientation

Furthermore, the information and the document associated with all communications should be kept efficiently and be presented from channels like web and so forth.

Platform Orientation

The entire solutions offered are database, platform, hardware and presentation  are enviroment independent. In consequence of that, by using the  data sources such as ERP, Legacy, CRM, WareHouse etc. concurrently in which the corporate information is kept, along with the effective delivery technologies, it’s possible to convey to the customer the personalized customer documents and/or special offers accurately via web e-mail, printer free press, sms, fax and such enviroments.

At The End

With an end-to-end product family, Users, from business units to information technology experts,  can make contribution in the process of customer communication.